Thank you for shopping with Cookie Bunker. We are committed to delivering your products promptly and securely. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our online store.

1. Order Processing Time

Standard Processing: Orders are typically processed within 0-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Estimates

Cookie Bunker offers multiple shipping options based on destination and selected carrier. Delivery estimates are provided at checkout and are not guaranteed.

  1. USA Standard Shipping (USPS): Estimated delivery within 2–4 business days.
  2. USA Overnight Express (UPS): Estimated delivery within 1 business day.
  3. Canada & Mexico Standard Shipping: Estimated delivery within 4–8 business days.
  4. Canada & Mexico Express Shipping (UPS): Estimated delivery within 1–3 business days.
  5. Europe Standard Shipping: Estimated delivery within 6–10 business days.
  6. Europe Express Shipping (UPS): Estimated delivery within 2–4 business days.
  7. Worldwide Standard Shipping: Estimated delivery within 5–10 business days.
  8. Worldwide Express Shipping (UPS): Estimated delivery within 2–4 business days.

Delivery estimates are calculated in business days and may vary due to customs processing, carrier delays, weather conditions, regional restrictions, or other factors outside of our control.

3. Shipping Rates

Shipping costs are calculated based on order weight, dimensions, destination, and the selected shipping method. Applicable shipping charges are displayed at checkout.

4. International Shipping

Availability: International shipping is available to most countries. Available options will be displayed at checkout.

Customs, Duties, and Taxes: International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in shipping costs.

5. Order Tracking

Once an order is shipped, a confirmation email containing tracking information will be sent. Tracking updates are provided by the carrier and may be subject to delays or inaccuracies.

6. Delivery Issues

Incorrect Address: Customers are responsible for providing accurate and complete shipping information. Cookie Bunker is not responsible for deliveries made to incorrect or incomplete addresses.

Delivered Orders: Orders marked as delivered by the carrier are considered fulfilled. Cookie Bunker is not responsible for packages confirmed as delivered.

Lost or Stolen Packages: For packages reported as lost or stolen, customers must contact the carrier directly to initiate a claim. Cookie Bunker may assist with carrier communication but does not assume liability for lost or stolen shipments.

Delayed Orders: If an order experiences a delay, please contact us and we will attempt to assist in resolving the issue with the carrier.

7. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Cookie Bunker - info@cookiebunker.com