Frequently Asked Questions
Quick answers to common questions. Check here before opening a support ticket.
How do I pay?
Add products to your cart (or use Buy now on a product page), sign in or create a free account, then continue to our secure checkout. We accept card, crypto, and PayPal. Your cart stays saved while you sign up.
What happens after I pay?
After payment, check your email for a confirmation with a link to your order and license keys. You can also open Client Area → Orders & keys. Keys usually appear within a minute once payment is confirmed.
Learn more →Which payment methods are supported?
Card and crypto are available for instant delivery on most products. PayPal and gift cards may be available at checkout — follow the prompts on the payment page.
Why do I need an account before checkout?
Your license keys and order history are tied to your CookieBunker account. A free account lets us deliver keys instantly and helps you access support if anything goes wrong.
What is DMA?
DMA (Direct Memory Access) cards are hardware devices used for certain gaming and software applications. We offer DMA cards and related products; setup guides are available in the Guides section after purchase.
Go to Guides →I made a purchase — how do I access my product?
Go to Client Area → My Purchases (My Keys) to see your orders and keys. For installation and setup, use the Guides tab and select your product. Your license key is visible under My Keys → View Key.
Where do I find my license key?
Log in, open the Client Area (profile menu), then click My Purchases or My Keys. Find your product and click View Key to copy it.
Do you ship physical products like DMA cards?
Yes. We ship physical products to the address you enter on the checkout page (not the Address Book in your profile — that is for your records only).
How do I get support?
Check the FAQ (this page) and the Guides first. For order or technical issues, open a ticket via the Support page or contact us through Discord.
How do I update my shipping address?
Go to Client Area → Address Book. You can add, edit, or delete addresses and set a default for shipping and billing.